Ball Dress rental - FAQs
FAQs
Q: Do you offer free try-ons?
A: We offer free try-ons for our customers. You can schedule a try-on session at our store using this link. These sessions last for 45 minutes. During your personalised try-on session, you can try on multiple dresses and get a feel for the fit and style before making a reservation. We also offer group bookings for up to three people which last for 60 minutes.
Q: What sizes do you offer?
A: We offer a wide range of sizes to ensure that everyone can feel confident and beautiful in our dresses. Our collection features over 600 dresses in sizes 4 to 18. Our goal is to make sure that everyone has access to beautiful and sustainable fashion.
Q: Do you have a plus size selection?
A: Absolutely! We have over 80 dresses in our size 16+ range, to ensure that every woman can feel beautiful and confident in a dress from our collection.
Q: Do you provide accessories with the dress rentals?
A: Yes, we understand that the perfect dress is not complete without the perfect accessories. We offer a gorgeous collection of clutch bags, wraps and heels, and matching silk ties, pocket squares and cufflinks to complete your outfit. You can add these items to your reservation at the time of booking.
Q: How long can I rent a dress for?
A: Our standard rental period is for 4 days.
Q: What is the process for renting a dress?
A: Our process for renting a dress is easy and convenient. Start by browsing our collection of stunning dresses, heels, wraps and clutch bags. When you find your favourite dresses, simply book a free try-on appointment. This gives you the opportunity to try on the dresses and see how they fit and feel, ensuring that you'll have a fantastic and memorable experience at your special occasion. Once you've found the perfect dress, we’ll reserve it for your event.
Q: How do I collect and return the dress?
A: Collecting and returning the dress is quick and easy! You will receive an email a few days prior to your event with a link to select a pick up time. Your dress will be packaged up and waiting for you in the ‘drop box’ outside the studio at your selected time. To avoid creasing, please hang the dress up when you pick it up. Also, you can simply drop it off at Belle of the Ball in its original packaging, within 48 hours of your event.
Q: What if I change my mind?
A: We understand that things happen, that's why we offer a 7 day cancellation policy. If you cancel your reservation more than 7 days before the rental period, you will receive a full refund.
Q: Do I need to wash the dress?
A: No, please don’t wash the dress before returning it. Our rental fee includes all necessary cleaning and maintenance to keep the dress looking its best. We use sustainable processes for washing and cleaning the dresses to ensure that they're ready for their next rental. When the rental period is over, simply return the dress to us, and we'll take care of the rest.
Q: Can I make alterations to the dress?
A: We do not allow any alterations to be made to our dresses.
Q: What is your policy on lost or damaged dresses?
A: The customer is responsible for any damages or loss to the dress during the rental period. If the dress is returned in a majorly damaged or altered state, the customer may be charged up to 5x the rental value of the dress.
Q: Is there a fee for repairing the dress?
A: If any damages occur during the rental period, they will be repaired by a local seamstress and the cost will be passed on to the customer. The minimum charge for repairs is $30 plus an admin fee of $15. Our goal is to keep the dresses in excellent condition for future renters, so we do ask that you treat the dress with care and return it in the same condition as when you received it. By working with a local seamstress, we're supporting the community and keeping the dresses in circulation for as long as possible. By renting with us, you agree to our T&Cs which require you to cover the costs of any damages occurring to the dress while it is in your possession.
Q: How can I contact you for further assistance?
A: Our customer service team is available to assist you via Facebook, Instagram or email and we will get back to you as soon as possible.
Q: Is your company environmentally friendly?
A: Yes, we are committed to sustainability and reducing our environmental impact. For example we use eco-friendly cleaning methods and recyclable packaging materials. Additionally, renting a dress instead of buying a new one is a more sustainable option, as it reduces textile waste and the environmental impact of fast fashion. For more information about our sustainability practices, please look at our sustainability page.