Ball Dress rental - FAQs
FAQs
Q: When are you open?
A: We're open for walk-ins every Saturday and Sunday from 11am-2pm from March to July - no appointment needed.
Q: How do walk-in sessions work?
A: You can browse our collection and try on a limited number of dresses, depending on how busy we are. Our most popular dresses are renting out fast. Get in early to secure your dream dress!
Q: Do you offer personalised try-on sessions?
A: Personalised try-on sessions are 45-minute private fittings where you’ll get one-on-one styling advice and the chance to try on multiple dresses in a relaxed setting. It’s perfect if you want extra time and expert guidance to find the right dress. A small fee of $25 per person (max 2 people) applies to private try-on sessions, which will be charged upon arrival to your appointment. This is fully credited toward your dress rental if you book on the day or within 48 hours of your appointment! Book a personalised try-on session.
Q: How does the personalised try-on payment work?
A: Our private fittings give you extra time, styling advice, and a personalised experience. The small charge of $25 per person (taken at the start of your session) helps us provide this service - but it’s fully credited towards your rental if you book on the day or within 48 hours of your appointment!
Q: Can I book a follow-up try-on session?
A: Yes! If you’d like a second appointment, you’ll need to book another personalised try-on session, which follows the same cost and timing as your first appointment. Please note that only one try-on fee will be credited toward your dress rental, even if you book multiple sessions.
Q: What sizes do you offer?
A: We offer a wide range of sizes to ensure that everyone can feel confident and beautiful in our dresses. Our collection features over 600 dresses in sizes 4 to 18. Our goal is to make sure that everyone has access to beautiful and affordable dresses.
Q: Do you have a plus size selection?
A: Absolutely! We have over 80 dresses in our size 16+ range, to ensure that every woman can feel beautiful and confident in a dress from our collection.
Q: Do you provide accessories with the dress rentals?
A: Yes, we understand that the perfect dress is not complete without the perfect accessories. We offer a gorgeous collection of clutch bags, wraps and heels, and matching silk ties, pocket squares and cufflinks to complete your outfit. You can add these items to your reservation at the time of booking.
Q: How long can I rent a dress for?
A: Our standard rental period is for 4 days.
Q: What is the process for renting a dress?
A: Our process for renting a dress is easy and convenient. Start by browsing our collection of stunning dresses, heels, wraps and clutch bags. When you find your favourite dresses, simply drop in during walk-in hours or book a personalised try-on session. This gives you the opportunity to try on the dresses and see how they fit and feel, ensuring that you'll have a fantastic and memorable experience at your special occasion. Once you've found and paid for your perfect dress, we’ll reserve it for your event.
Q: How do I collect and return the dress?
A: Collecting and returning the dress is quick and easy! You will receive an email a few days prior to your event with a link to select a pick up time. Your dress will be packaged up and waiting for you in the ‘drop box’ outside the studio at your selected time. To avoid creasing, please hang the dress up when you pick it up. Also, you can simply drop it off at Belle of the Ball in its original packaging within 2 days of your event - drop-offs must be made by 7pm on the second day.
Q: What if I change my mind?
A: Cancellations made 10 or more days before your event will receive a store credit, valid for 12 months. A $35 service fee will be deducted from the credited amount to cover administrative costs. Cancellations made less than 10 days before your event are non-refundable and non-transferable, meaning no store credit or refund will be issued. For the full cancellation policy, please see our T&Cs here.
Q: Do I need to wash the dress?
A: No, please don’t wash the dress before returning it. Our rental fee includes all necessary cleaning and maintenance to keep the dress looking its best. We use sustainable processes for washing and cleaning the dresses to ensure that they're ready for their next rental. When the rental period is over, simply return the dress to us, and we'll take care of the rest.
Q: Can I make alterations to the dress?
A: We do not allow any alterations to be made to our dresses.
Q: What is your policy on lost or damaged dresses?
A: Please treat our ball dresses and accessories with the same care you’d give to your own! You’re responsible for the dress while it’s in your possession.
We understand that accidents happen, so we use a tiered damage system:
- Minor wear & tear - no charge.
- Repairable damage (small rips, minor stains) – the cost of repairs by our local seamstress (typically $30–$80) plus a $25 admin fee.
- Significant damage (large rips, stubborn stains like fake tan or mud) – the costs of repairs or cleaning up to 100% of the dress’s or accessories rental price.
- Irreparable damage or loss – full replacement cost.
To avoid extra charges, please take care with fake tan, makeup, and strong perfumes. Our goal is to keep the dresses and accessories in excellent condition for future renters, so we do ask that you treat the dress and accessories with care and return them in the same condition as when you received them. Our products may have minor flaws due to their pre-loved nature e.g. tiny marks or missing sequins!
Q: Is there parking available at your store?
A: Yes, we have parking available for customers. However, please note that vehicles are parked at the owner’s risk. Belle of the Ball does not accept any liability for loss, theft, or damage while on our premises. We recommend ensuring your vehicle is locked and valuables are not left inside.
As parking space is limited, we kindly ask customers to park carefully and be mindful of other vehicles. Please ensure you are not blocking anyone in to allow for smooth access in and out of the parking area.
Q: How can I contact you for further assistance?
A: Our customer service team is available to assist you via Facebook, Instagram or email and we will get back to you as soon as possible.
Q: Is your company environmentally friendly?
A: Yes, we are committed to sustainability and reducing our environmental impact. For example we use eco-friendly cleaning methods and recyclable packaging materials. Additionally, renting a dress instead of buying a new one is a more sustainable option, as it reduces textile waste and the environmental impact of fast fashion. For more information about our sustainability practices, please look at our sustainability page.
Q: How are your dresses cleaned?
A: Every dress is freshly cleaned, steamed, and inspected so it’s ready for you to shine! We use a gentle, eco-conscious cleaning process that protects delicate fabrics while keeping dresses in top condition. No need to clean your dress—just return it after your event, and we’ll take care of the rest!
- Cool washed & air dried to maintain quality
- NZ-made, cruelty-free detergent with a fresh rose & peony scent
- Sustainable packaging to reduce waste