Ball dress rentals - T&Cs

Terms & Conditions

At Belle of the Ball Rentals, we care about the planet and our customers. We promise to provide the best customer service and environmentally friendly products.

Your Commitment

Please read these Terms & Conditions before renting with us.

By renting a ball dress and accessories from us, you agree to treat them with care, return them on time, and pay for any damages or replacements.

Our standard rental period is for 3 days, but we can accommodate longer rental periods upon request. Returns must be dropped back to Belle of the Ball. Weekend rentals must be returned the following Monday and weekday rentals must be returned the next day.

Dress Care

Please treat our ball dresses and accessories with the same care you’d give to your own! You’re responsible for the dress while it’s in your possession. Any damage beyond normal wear and tear, that require additional treatment or repairs such as minor stains, tears, or pulls, will incur a minimum $30 repair fee, plus a $15 admin fee. Severe damage or lost dresses will incur a charge of 5x the rental fee. Our evening gowns may have minor flaws due to their pre-loved nature e.g. tiny marks or a missing sequin! In the event that a rented ball dress isn’t returned or damages aren’t covered, we reserve the right to engage a third-party debt collector to recover costs.

Dress cleaning

Our commitment to sustainability extends to the care and maintenance of the ball dresses and accessories we rent out. We take the responsibility of washing and maintaining the dresses in an environmentally-friendly manner, so that our customers can enjoy their rentals without having to worry about cleaning them.

Payment

You agree to pay the rental price, shipping price, and any damages made during the rental period. Your booking is not confirmed until payment is made.

Changing Dates

We know that life doesn’t always go according to plan, so if your event has been postponed and you’d like to rent the same/different ball dress for your new date please contact us to change your rental dates, subject to availability.

Cancellations

If you need to cancel your rental and it’s more than 7 days before your rental period, we’ll happily provide you with a full refund. However, cancellations made within 7 days of your rental period will not receive a refund.

Use of Photos

We love sharing pictures of our happy customers on our website and social media! By renting from us, you agree to allow us to use any photos taken of you wearing our products for promotional purposes. If you'd prefer for us to not use your photo, simply let us know and we'll honor your request.

Liability for Injury

Wearing high heels can be a fun and fashionable choice, but please note that we cannot be held liable for any injury you may incur while wearing or using any of our products. It's always a good idea to be mindful of your balance and comfort while wearing any type of footwear, especially heels.

Errors, accuracies and omissions

Our website may contain some slight errors from time to time. We do our best to provide accurate information, but if you happen to come across anything that doesn't look right, please let us know so we can make the necessary updates.

By renting with us, you agree to these T&Cs.