Ball dress rentals - T&Cs

Terms & Conditions

At Belle of the Ball Rentals, we care about the planet and our customers. We promise to provide the best customer service and environmentally friendly products.

Your Commitment

Please read these Terms & Conditions before renting with us.

By renting a ball dress and accessories from us, you agree to treat them with care, return them on time, and pay for any damages or replacements.

Our standard rental period is for 4 days, but we can accommodate longer rental periods upon request (for a small fee). Returns must be dropped back to Belle of the Ball within 2 days of your event - drop-offs must be made by 7pm on the second day. 

Dress Care

Please treat our ball dresses and accessories with the same care you’d give to your own! You’re responsible for the dress while it’s in your possession.

We understand that accidents happen, so we use a tiered damage system:

• Minor wear & tear - no charge.
• Repairable damage (small rips, minor stains) – the cost of repairs by our local seamstress (typically $30–$80) plus a $25 admin fee.
• Significant damage (large rips, stubborn stains like fake tan or mud) – the costs of repairs or cleaning up to 100% of the dress’s or accessories rental price.
• Irreparable damage or loss – full replacement cost.

To avoid extra charges, please take care with fake tan, makeup, and strong perfumes. Our goal is to keep the dresses and accessories in excellent condition for future renters, so we do ask that you treat the dress and accessories with care and return them in the same condition as when you received them. 

Our products may have minor flaws due to their pre-loved nature e.g. tiny marks or missing sequins! In the event that a rented ball dress or accessory isn’t returned or damages aren’t covered, we reserve the right to engage a third-party debt collector to recover costs.

Dress cleaning

Our commitment to sustainability extends to the care and maintenance of the ball dresses and accessories we rent out. We take the responsibility of washing and maintaining the dresses in an environmentally-friendly manner, so that our customers can enjoy their rentals without having to worry about cleaning them.

Payment

You agree to pay the rental price, shipping price, try-on appointment fee (if applicable), and any damages or losses incurred during the rental period. Your booking is not confirmed until full payment is made.

Try-on appointments and fees

• Walk-In Sessions: Available Saturday & Sunday, 11am-2pm - no booking required. Dress try-ons are limited based on demand.
• Try-On Limits: The number of dresses you can try on is at staff discretion to ensure a smooth experience for all customers.
• Personalised Try-On Sessions: A 45-minute one-on-one fitting experience with expert advice. A small fee of $25 per person (max 2 people) applies to private try-on sessions, which will be charged upon arrival to your appointment. This is fully credited toward your dress rental if you book on the day or within 48 hours of your appointment!
• Late Arrivals & Cancellations: If you arrive late, your session will not be extended and may be cancelled if there isn’t enough time. 24 hours’ notice is required to reschedule.
  

Follow up appointments

Customers may book additional personalised try-on sessions if they wish to try on dresses again. Each session is subject to the same fee and duration as the initial appointment. Please note that only one try-on fee can be credited toward a dress rental, even if multiple sessions are booked.

Changing Dates

We know that life doesn’t always go according to plan, so if your event has been postponed and you’d like to rent the same/different ball dress for your new date please contact us to change your rental dates, subject to availability.

Cancellations

We understand that plans can change, so we offer store credit for cancellations made with sufficient notice.

Cancellations made 10 or more days before your event will receive a store credit, valid for 12 months. A $35 service fee will be deducted from the credited amount to cover administrative costs.

Cancellations made less than 10 days before your event are non-refundable and non-transferable, meaning no store credit or refund will be issued.

To cancel, you must email belleoftheballrental@gmail.com before the 10-day deadline.

Store credit cannot be exchanged for cash, transferred to another person, or used for appointment bookings.

No-shows or failure to collect your dress on the agreed date will result in the full booking being forfeited.

Parking Disclaimer

Belle of the Ball provides parking for customer convenience; however, all vehicles are parked at the owner’s risk. We do not accept any responsibility for loss, theft, or damage to vehicles or personal belongings while on our premises. By using our parking area, you acknowledge and accept this policy.

Use of Photos

We love sharing pictures of our happy customers on our website and social media! By renting from us, you agree to allow us to use any photos shared with us for promotional purposes. If you'd prefer for us to not use your photo, simply let us know and we'll honour your request.

Liability for Injury

Wearing high heels can be a fun and fashionable choice, but please note that we cannot be held liable for any injury you may incur while wearing or using any of our products. It's always a good idea to be mindful of your balance and comfort while wearing any type of footwear, especially heels.

Rentals without trying on the dress

• Security Deposit - If you choose to have the dress sent to you without trying it on, a security deposit of $100 will be charged at the time of booking. This deposit will be refunded once the dress is returned undamaged, on time, and with all accessories. Any damages or late returns will result in deductions from your deposit or additional charges. 
• Fit - All of our dresses have recommended sizes as well as model heights listed on their page. Belle of the Ball is not liable to give you any compensation if the dress does not fit how you want it to. Please take care in checking the website for recommended sizing before choosing a dress. 

Errors, accuracies and omissions

Our website may contain some slight errors from time to time. We do our best to provide accurate information, but if you happen to come across anything that doesn't look right, please let us know so we can make the necessary updates.

By booking / renting with us, you agree to these T&Cs.